Terms and Conditions

1. Definitions

We, us, and our refer to the mortgage agent named above and the supervising mortgage brokerage named above. You and your refer to any person who engages our services or uses this site.

2. Services

• Assessing your needs and presenting mortgage options available through the brokerage’s lender network.
• Preparing and submitting mortgage applications to lenders with your authorization.
• Coordinating with lenders and third parties during processing, underwriting, and funding.
• Explaining lender documents provided to you by the lender. We do not lend money and we do not approve credit.

3. Client responsibilities

• Confirm that you are legally capable of entering into a mortgage agreement under Ontario law.
• Provide accurate, complete, and current information. Promptly update any changes.
• Review lender disclosures and documents. Make your own final decision on lender and product.
• Obtain independent legal or tax advice where appropriate.

4. Authorizations and consents

• Credit reports and verification. You authorize us and the brokerage to obtain and share credit reports and related information with Equifax, TransUnion, lenders, and service providers for mortgage qualification and fraud prevention.
• Information sharing. You consent to the collection, use, and disclosure of your personal information to lenders, mortgage insurers, appraisers, lawyers, title insurers, and other parties involved in your application.
• Electronic signatures and delivery. You consent to electronic signatures and to receive documents electronically unless you withdraw consent.
• Identity verification. You agree to provide identification for anti-money laundering compliance.
• Communications. You consent to be contacted by phone, text, email, or other electronic means regarding your application and related services. You can opt out of marketing at any time.

5. Fees and compensation

• Brokerage or lender-paid. Compensation may be paid by you, by the lender, or by both. We will disclose any fees or commissions in writing before you commit.
• Timing. Any client-paid fees are due as set out in the fee disclosure. Certain fees may be payable only if a mortgage funds.
• Changes. If your application changes, fees may change. We will provide an updated disclosure before proceeding.

6. Third-party costs

You may incur costs charged by third parties, such as appraisals, credit supplements, title insurance, discharge fees, legal fees, and government registration fees. These are your responsibility unless a lender or other party agrees in writing to pay them.

7. No guarantee of approval

We cannot guarantee loan approval, rates, terms, or timing. All approvals and conditions are set by the lender.

8. Advice and limitations

Any information we provide is educational and for general guidance. It is not legal, accounting, tax, or investment advice. Obtain advice from qualified professionals before you sign or rely on any document.

9. Conflicts of interest

We must act in your best interests within the scope of Ontario law. If a conflict arises, we will disclose it to you and take steps to address it. You may choose another agent or brokerage at any time.

10. Privacy and data retention

• We handle personal information under the brokerage’s privacy program and applicable laws.
• See our Privacy Policy for details, including retention periods and your rights.
• You can withdraw consent where permitted by law. Withdrawal may affect our ability to provide services.

11. Website terms of use

• Content is provided for general information. It may change without notice. Rates and offers shown on the site are subject to qualification and change.
• The site, text, graphics, and logos are our intellectual property or used under licence. You may not copy or republish without permission.
• Do not use the site in a way that could damage it or impair access by others.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses. Our total liability for any claim is limited to direct damages up to the amount of fees you paid to us for the service at issue.

13. Indemnity

You agree to indemnify and hold us and the brokerage harmless from claims arising from your breach of these Terms or from information you provide that is inaccurate or incomplete.

14. Termination

• You may terminate our engagement at any time by written notice.
• We may terminate if you provide false or incomplete information, fail to cooperate, or breach these Terms.
• Termination does not cancel your obligation to pay any disclosed fees already earned or third-party costs incurred.

15. Changes to these Terms

We may update these Terms by posting a revised version with a new effective date. Continued use of our services after changes means you accept the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario. You agree to the exclusive jurisdiction of the courts of Ontario.

17. Complaints and dispute resolution

1. Step 1. Contact the mortgage agent at mortgage@sukru.ca or 613-807-6544.
2. Step 2. If unresolved, contact the brokerage compliance officer at info@kingsdalemortgage.com.
3. Step 3. You may also contact FSRA (Financial Services Regulatory Authority of Ontario) about your complaint. See FSRA complaints for guidance.

We maintain Errors and Omissions insurance as required by Ontario regulations.

18. Electronic communications

You agree to receive documents and notices electronically. Keep your contact details current. You may request paper copies where required by law.

19. General

• Severability. If any term is invalid, the rest remain in effect.
• No waiver. A failure to enforce a term is not a waiver.
• Entire agreement. These Terms and any signed disclosures form the entire agreement about our services.
• Assignment. You may not assign your rights without our consent.

20. Contact

Mortgage Agent: Sukru Akyuz, Level 1, FSRA Licence No. M24003381
Brokerage: Kingsdale Mortgage Centre, FSRA Brokerage Licence No. 13585
Email: mortgage@sukru.ca | Phone: 613-807-6544
Website: www.sukru.ca

This page is for general information. It is not legal advice.